Terms & Conditions

1. About Us

Foogle Roofing & Refurbishment is a roofing and refurbishment contractor operating from Unit 2 Popin Business Centre, South Way, Wembley, HA9 0HB. We are a Which? Trusted Trader endorsed business and a member of the Confederation of Roofing Contractors (CoRC).

2. Quotations

All written quotations are valid for 30 days from the date of issue unless stated otherwise. Quotations are based on the information available at the time of the site visit. If additional work is required once work has commenced, for example due to hidden damage or conditions not visible during the survey, we will inform you before proceeding and agree any variation in writing.

Verbal estimates are for guidance only and do not constitute a binding quotation.

3. Instructing Us

A contract is formed when you confirm in writing (including by email or text message) that you wish to proceed with a quotation, or when we commence work at your instruction. We will confirm our acceptance of your instruction.

4. Price and Payment

The price for work is as set out in the written quotation. All prices are inclusive of VAT where applicable.

Payment terms will be agreed at the time of quotation. Standard terms are:

• A deposit may be required prior to commencement (amount stated in the quotation)
• The balance is due on completion of work unless otherwise agreed
• Payment can be made by bank transfer, debit card, or credit card

We reserve the right to charge interest on overdue invoices at the rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Our Work

We will carry out all work using reasonable skill and care, in accordance with the specification agreed in the quotation, and in compliance with applicable building regulations and industry standards.

We will keep your property clean and tidy during the works and will remove all waste materials on completion. We will make reasonable efforts to minimise disruption and will notify you of any likely noise or access restrictions in advance.

6. Your Obligations

You agree to:

• Provide safe and reasonable access to the property and the area of work
• Ensure that any areas below the work zone are cleared of items that could be damaged
• Inform us of any known hazards at the property, including asbestos, structural weaknesses, or restricted access
• Be available or provide a contact person during the works

7. Workmanship Guarantee

We stand behind our workmanship. All work carries a minimum 12-month workmanship guarantee from the date of completion. Where agreed in the quotation, a 10-year insurance-backed guarantee can be issued. Details of this guarantee, including the insurer and policy terms, will be provided with the completion documentation.

The guarantee covers defects arising from our workmanship and materials supplied by us. It does not cover:

• Damage caused by storm, flood, or other extreme weather events
• Damage caused by third parties or subsequent contractors
• Pre-existing structural defects not identified or within the scope of the original works
• Normal wear and tear

8. Materials and Specifications

We use materials of appropriate quality for the work specified. Where specific materials or products are requested by the customer, we will use reasonable efforts to source them, but cannot guarantee availability. If a specified material is unavailable, we will notify you and agree an alternative before proceeding.

9. Variations

Any changes to the agreed scope of work must be agreed in writing before the variation is carried out. We will provide a written variation quotation showing any change in cost. Work carried out at verbal instruction without written confirmation may be charged at our standard day rate.

10. Cancellation

If you wish to cancel a confirmed instruction, please notify us in writing as soon as possible. Where materials have been ordered or preliminary work has commenced, we reserve the right to charge for costs reasonably incurred up to the point of cancellation.

If you are a consumer and have entered into this contract away from our business premises, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply if you have requested that work begins within the 14-day period.

11. Insurance

We hold public liability insurance and employer's liability insurance. Certificates are available on request.

12. Liability

Our liability to you for any claim arising from the work we carry out is limited to the value of the work carried out under the relevant contract. We are not liable for any indirect or consequential losses.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

13. Disputes

If a dispute arises, we ask that you contact us in the first instance using the process set out in our Complaints Policy. If a dispute cannot be resolved directly, it may be referred to Which? Trusted Traders for independent conciliation.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved through our complaints process or Which? Trusted Traders mediation will be subject to the jurisdiction of the courts of England and Wales.

15. Contact