Privacy Policy

Who We Are

Foogle Roofing & Refurbishment is a roofing contractor based at Unit 2 Popin Business Centre, South Way, Wembley, HA9 0HB. We operate the website at foogle-roofing.co.uk.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller for personal data collected in connection with our business.

What Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: name, phone number, email address, and property address
• Job details: information about the work you require, details of your property, photos provided during a survey or assessment
• Communication records: records of calls, emails, and messages exchanged with us
• Financial information: payment details processed through our payment provider (we do not store card details ourselves)
• Technical data: IP address, browser type and version, pages visited, and time spent on our website (via cookies and analytics tools)

How We Use Your Personal Data

We use your personal data for the following purposes:

Purpose	Lawful Basis
Responding to enquiries and providing quotes	Legitimate interests / Pre-contractual steps
Carrying out agreed roofing works	Performance of a contract
Processing payments and issuing invoices	Performance of a contract
Issuing guarantees and warranty documents	Performance of a contract
Responding to complaints	Legal obligation / Legitimate interests
Sending follow-up communications about completed work	Legitimate interests
Improving our website and services	Legitimate interests

We will not use your personal data for automated decision-making or profiling.

Cookies and Analytics

Our website uses cookies to help it function correctly and to understand how it is used. We use Google Analytics to track anonymous usage data such as pages visited and session duration. This data does not identify individual visitors.

You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site.

Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Payment processors to handle transactions securely
• Which? Trusted Traders in connection with our endorsement and any dispute resolution process
• Insurance providers in connection with guarantee-backed insurance policies
• Professional advisers such as accountants or solicitors where required
• Regulatory authorities or law enforcement where required by law

Any third parties we share data with are required to handle it securely and in accordance with applicable data protection law.

How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purpose for which it was collected:

• Customer and job records: 7 years following completion of work (to meet HMRC and legal requirements)
• Guarantee records: for the full duration of the guarantee period
• Enquiry records where no work was carried out: 12 months
• Website analytics: 26 months (standard Google Analytics retention)

Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate or incomplete data
• Right to erasure: you can ask us to delete your data where there is no legitimate reason to retain it
• Right to restriction: you can ask us to limit how we use your data in certain circumstances
• Right to object: you can object to processing based on legitimate interests
• Right to portability: you can request your data in a structured, machine-readable format

To exercise any of these rights, contact us at contact@foogle-roofing.co.uk. We will respond within one calendar month.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS. We do not store payment card details on our own systems.

Complaints to the ICO

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page with the date it was last updated shown at the top.

Contact Us

For any questions about this privacy policy or how we handle your personal data, please contact us: